Conditions générales
Ataman Travel is an online booking service for private ground transfers operated by atamantravel LLC. Use the website to compare vehicle options, see your fare in EUR and request a transfer on an available route, including Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW). Ataman Travel handles booking requests, confirmations and customer support. The transport provider assigned to your booking carries out the ride. Before submitting a request, review your pickup, drop-off, date, time, vehicle, passenger and luggage details. For an airport pickup, enter your scheduled flight landing time. Your confirmation includes pickup details and any applicable airport meeting instructions. A booking request becomes a confirmed reservation when Ataman Travel accepts it and sends confirmation. A quote, an email acknowledging a request or a payment status on its own does not confirm a transfer. To change or cancel a reservation, use Manage booking or email info@atamantravel.com with your booking reference. Your existing arrangements stay in place until we approve your change. A change to the pickup time alone does not automatically incur a surcharge. We tell you about any price change before applying it. You can cancel free of charge if we receive your request at least 12 hours before your scheduled pickup, unless you agreed to a different condition for your transfer before confirmation. We use the time we receive your request, even if we process it later. For cancellations within 12 hours and no-shows, we review each case under the conditions agreed before confirmation. Undisclosed fees do not apply. If you prepaid and a refund is due, we return it to the original payment method where possible, or use another method by agreement. Your payment provider determines how long it takes for the refund to appear. For an airport drop-off, allow for traffic and the airport and airline check-in deadlines when choosing your pickup time. Contact us as soon as possible if your flight, pickup or itinerary changes. Estimated drive and arrival times may change with traffic, road conditions or disruptions. Your rights under applicable law continue to apply.
Services de localisation et d’itinéraire : Conditions d’utilisation de Google Maps · Politique de confidentialité de Google.